Service Designer (Mid/Senior)

Posted on: 
April 2, 2024

Service Designer (Mid/Senior) Position

Are you an experienced designer with a strategic mindset and excellent communication and facilitation skills? We believe in teamwork, fun, complex projects, and simple solutions. How about you? We’re looking for a like-minded Service Designer (Mid/Senior) with the experience, passion, and skills to help us rid the world of crappy design – one project at a time.


  • Create real business transformation for our clients and redefine their offerings
  • Conduct qualitative research using design research techniques and turn insights and identified opportunity spaces into differentiating service experiences
  • Work with service design across industries
  • Stay updated on the latest developments/trends/thinking within your field and share your knowledge and thoughts with both colleagues and clients
  • Define the future customer journey across channels and touch points for some of the world’s leading international brands
  • Present to clients, facilitate and develop workshops and co-creation sessions
  • Participate in sales activities (RFPs, presentations, etc.), author PoVs, and scope, plan, and lead service design projects


  • Skilled professional with 3+ years of experience working with service design
  • Bachelor's or Master's degree in design from design Institutes like NID, MIT, Pearl, Srishti, Pearl, Symbiosis, NIFT, etc
  • Hands-on creator with daily practice of sketching, visualizing, prototyping, and other service design techniques like value propositions, journey mapping, service specifications, blueprinting, and testing
  • Great communicator, workshop facilitator, and solid client partner – able to listen, learn, advise, and build strong relationships with our clients
  • Person who thinks beyond categories and dreams of service experiences across products and platforms
  • Problem solver, with ideas that challenge the ordinary, together with the drive–and the guts – to bring them to life
  • Outgoing, results-oriented, and a motivated team player
  • Strong facilitator and presenter and an excellent communicator in English

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