Service Designer (Mid/Senior)

Posted on: 
April 2, 2024

Service Designer (Mid/Senior) Position

Are you an experienced designer with a strategic mindset and excellent communication and facilitation skills? We believe in teamwork, fun, complex projects, and simple solutions. How about you? We’re looking for a like-minded Service Designer (Mid/Senior) with the experience, passion, and skills to help us rid the world of crappy design – one project at a time.

Responsibilities

  • Create real business transformation for our clients and redefine their offerings
  • Conduct qualitative research using design research techniques and turn insights and identified opportunity spaces into differentiating service experiences
  • Work with service design across industries
  • Stay updated on the latest developments/trends/thinking within your field and share your knowledge and thoughts with both colleagues and clients
  • Define the future customer journey across channels and touch points for some of the world’s leading international brands
  • Present to clients, facilitate and develop workshops and co-creation sessions
  • Participate in sales activities (RFPs, presentations, etc.), author PoVs, and scope, plan, and lead service design projects

Qualifications

  • Skilled professional with 3+ years of experience working with service design
  • Bachelor's or Master's degree in design from design Institutes like NID, MIT, Pearl, Srishti, Pearl, Symbiosis, NIFT, etc
  • Hands-on creator with daily practice of sketching, visualizing, prototyping, and other service design techniques like value propositions, journey mapping, service specifications, blueprinting, and testing
  • Great communicator, workshop facilitator, and solid client partner – able to listen, learn, advise, and build strong relationships with our clients
  • Person who thinks beyond categories and dreams of service experiences across products and platforms
  • Problem solver, with ideas that challenge the ordinary, together with the drive–and the guts – to bring them to life
  • Outgoing, results-oriented, and a motivated team player
  • Strong facilitator and presenter and an excellent communicator in English

Want to know more?

Check out our open jobs around the world.

Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment.

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